518-668-4499 | 4366 Lake Shore Dr, Diamond Point, NY 12824 (Town of Bolton, NY)

Helpful Information & Policies

Porters Cottages welcome you for your upcoming visit. We are looking forward to hosting you and would like to make sure that you have all the information you need to make the most of your stay.

Our season runs mid-May until mid-October.

Reservations are weekly, Saturday to Saturday during the peak Summer season, and a 2 day minimum in early Summer and Fall.

Reservations for Peak Summer are considered final and non-refundable after April 15t. Exceptions may be available, please inquire directly.

Non-Peak reservations are subject to a 15 day cancellation notice for non-event/non-holiday and 30 day cancellation notice holiday or event weekends.

All reservations may be secured with a 50% deposit, with the balance due at the time of your stay.

This property has the following check-in and check-out times and policies:

  • Check-In: 4:00 PM
  • Check-Out: 10:00 AM
  • Early Check-in: 2:00 PM, requires 72 hr advance notice, not available Peak Season
  • Late check-out: 12:00 PM- only if available, may result in a fee.

Please note that you may check in any time after 4pm. If you plan to arrive after 9pm, please send us a note or give a call to let us know so that we may plan accordingly. Cleanliness is our highest priority! We need as much time as possible to clean and sanitize your accommodation to meet this goal. Please do not arrive early to check in unless prior arrangements have been made with our staff. Check-out is no later than 10 am on the day of departure. If you feel that you will need any additional time, please let us know in advance.

Early Check-in: If available, early check in is 2pm, and must be requested and approved at least 72 hours prior to your day of arrival, so that we can plan. Early check in requires that we have access to and are able to fully clean and prepare your accommodation following use by a prior Guest. To do so, we must have the time and resources to focus on that accommodation before any others. There may be a fee of 20% of the average daily rate. Early check-in is not available during Peak summer season.  When you request, we will let you know the status and if a fee may apply. Thank you for your understanding!

  • Guests wishing to alter or modify dates subject to availability are encouraged to call directly to arrange, as far in advance as possible. Any deviation from this policy is at the discretion of the property manager and will be fully reviewed with the Guest on a case by case basis; please contact us directly via phone.
    • Total cost of reservation will be charged at or before check-in.
    • In case of a customer “no-show”, the total price of the reservation will be charged and is non- refundable without express agreement from the Property.
    • Any refunds issued for cancellations of reservations paid for with a credit card are subject to a cancellation charge of 5% of the required deposit, to cover the cost of merchant services and processing for the refunded payment.
    • For your convenience, our courtesy ‘Re-Rental Policy Offer’ applies to and is an option for all cancellations and is described following the policy details.
  • For Spring & Fall Stays:
    • 14 days or more advance notice for full refund
    • 7 days or more advance notice for 50% refund
    • Holiday & special event periods: 30 days notice for full refund, 15 days for 50% (if paid in full)
  • For stays during Peak Summer season through Labor Day:
    • Cancellations prior to April 15th are eligible for a full refund.
    • After April 15, but great than 30 days prior, 50% of the total reservation cost shall be considered non-refundable
    • If cancellation notice is less than 30 days prior to your stay, the full cost of the reservation is considered to be payable in full.
    • 3 bedroom cabin & house rental reservations will be charged in full in the event of cancellations less than 60 days prior, there are no refunds, except as below.
  • Courtesy ‘Re-Rental Policy Pledge’ to our Guests:
    In the event of a cancellation that falls within a non-refundable deposit or full payment time frame, we will clear the dates and pledge to vigorously search for a replacement Guest. While we know that no Guest can replace our other valuable Guests in spirit, we do know also that our Guests and families value their dollar, and we earnestly wish to refund those payments, and to host a Guest that will have the benefit of and enjoy their stay with us during that time. We also prefer to rent and receive payment in-full, rather than a deposit, as we value our dollar as well! We always work hard to make sure our Guests, even those who must cancel, are well taken care of.

Children: Please note that, for Guest registration purposes, children are considered guests under the age of 14. Children under the age of 16 are not allowed at the waterfront or on docks or boats without Parental supervision.

Please Note Additional Guidelines for your stay:

    • Only the registered number of guests may stay in a  Cottage
    • For full size home rental, please remember to bring your own bath and beach towels
    • A $25 charge for each additional adult guest per night will be charged.
    • We are, by NYS Law, a NON-SMOKING facility, indoors. This includes ANY type of smoking. Cottages found to have been subject to smoke will result in a $250 charge to the registered Guest.
    • We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight.
    • All of our guests are asked to respect the property and privacy of their fellow guests and neighbors and to not make any excessive noise between the Quiet Hours of 10pm and 8am.
    • Porters Cottages is not responsible for lost or forgotten personal things on the premises.
    • Please keep any valuables locked in your cottage or vehicle as a precaution.
    • The costs for any damages to the property as a result of Guest usage and behavior will be charged to the Guest immediately.
    • Unusual mess or stains may result in a $95/hour fee for cleaning.

No pets, please. If you are seeking pet-friendly accommodations, please contact us directly as we have alternative options available nearby!